Privacy Policy

Last Updated: June 23, 2026

1. Introduction

TenGate (“TenGate”, “Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use:

  • The TenGate website located at 10g8.com and related domains
  • The TenGate Portal web application
  • The TenGate Portal mobile application
  • Any services, support systems, project management tools, communication channels, and software provided by TenGate

By accessing or using our services, you agree to this Privacy Policy.

2. Information We Collect

Information You Provide

We may collect:

  • Name
  • Email address
  • Phone number
  • Company name
  • Billing information
  • Account credentials
  • Project requirements
  • Uploaded files and attachments
  • Support ticket information
  • Communications with our team
  • Task descriptions and project notes

Information Collected Automatically

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Application version
  • Usage activity
  • Access times and dates
  • Error logs
  • Analytics information

Project and Collaboration Data

When using TenGate Portal, we may store:

  • Tasks
  • Comments
  • Team assignments
  • Notifications
  • Support tickets
  • Project files
  • Project status information
  • Time tracking information
  • Internal project communications

3. How We Use Information

We use collected information to:

  • Provide and maintain our services
  • Create and manage user accounts
  • Deliver software development and consulting services
  • Manage projects and task assignments
  • Process support requests
  • Communicate service updates
  • Improve platform functionality
  • Monitor performance and security
  • Detect fraud and abuse
  • Comply with legal obligations
  • Process payments and subscriptions

4. Legal Basis for Processing

Where applicable, we process personal data because:

  • It is necessary to provide our services
  • You have given consent
  • We have a legitimate business interest
  • We are required by law

5. Sharing of Information

We do not sell personal information.

We may share information with:

  • Hosting providers
  • Cloud infrastructure providers
  • Payment processors
  • Analytics providers
  • Customer support platforms
  • Professional advisers
  • Government authorities when legally required

Service providers are only permitted to use information as necessary to provide services on our behalf.

6. Data Retention

We retain information only as long as necessary to:

  • Provide services
  • Maintain project records
  • Meet contractual obligations
  • Resolve disputes
  • Comply with legal requirements

When data is no longer required, we will securely delete or anonymize it where reasonably possible.

7. Security

We implement commercially reasonable safeguards to protect information, including:

  • Encrypted connections (HTTPS)
  • Access controls
  • Authentication systems
  • Monitoring and logging
  • Secure infrastructure practices

No internet-based system can be guaranteed to be 100% secure. Users are responsible for protecting their account credentials.

8. Cookies and Tracking Technologies

Our websites and applications may use:

  • Essential cookies
  • Authentication cookies
  • Analytics cookies
  • Performance monitoring tools

These technologies help us provide services, maintain security, and improve user experience.

Users may manage cookie settings through their browser.

9. Mobile Applications

The TenGate Portal mobile application may collect:

  • Device identifiers
  • Crash reports
  • Application diagnostics
  • Push notification tokens

Push notifications may be used to deliver:

  • Task updates
  • Support ticket updates
  • Project notifications
  • Account-related alerts

You may disable notifications through your device settings.

10. International Data Transfers

Information may be processed and stored in countries different from your own.

By using our services, you acknowledge that your information may be transferred to and processed in locations where data protection laws may differ from those in your jurisdiction.

11. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of information
  • Restrict processing
  • Object to processing
  • Receive a copy of your data
  • Withdraw consent where applicable

Requests may be submitted using the contact information below.

12. Children’s Privacy

Our services are intended for business users and individuals aged 18 years or older.

We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take reasonable steps to remove it.

13. Third-Party Services

Our services may contain links to third-party websites or integrations.

We are not responsible for the privacy practices or content of third-party services.

Users should review the privacy policies of those services independently.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on our website and applications with a revised “Last Updated” date.

Continued use of the services after changes become effective constitutes acceptance of the revised policy.

15. Contact Information

TenGate

Website: https://10g8.com

Email: [email protected]

For privacy-related questions, requests, or complaints, please contact us using the information above.